Outpatient information:

Arriving at the Hospital

Our staff or volunteers at hospital main reception areas will be able to direct you to your outpatient clinic. When you arrive at the clinic, the receptionist will welcome you, check any necessary details and direct you to the waiting area.

Waiting to be seen

We will try our best to make sure that you are seen at your appointment time. However, staff may be delayed or called away because of emergencies elsewhere in the hospital.

Seeing the doctor or other healthcare professional

Remember to tell the person you are seeing if you are going to any other clinic or receiving any other treatment. The team caring for you is usually led by a consultant, a senior specialist doctor.

After your visit

If staff needs to see you again, another appointment will be made for you. Many patients do not need another appointment and can be referred back to their GP for any further treatment.

Inpatient information:

Arriving at the ward

When you arrive on the ward a nurse will welcome you and take you to your bed. The nurse will ask you for information, which will help us to make sure we understand your needs – we call this your care plan.

Money and valuables

Please leave valuables at home and only bring a small amount of money into hospital with you to cover day-to-day needs.

We cannot be held responsible for any valuables you bring into hospital that are not handed in for safekeeping.

Medicines & Consumables:

Medicines and surgical consumables required for the treatment can be procured from the in-house pharmacy. A general pharmacy is located in the hospital premises which functions 24*7.

Housekeeping & Linen:

Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.

What else to bring with you

Storage space is limited, so please just bring the basics accessories. Please do not carry your luggage to the Hospital.

Ensure Billing & Payments

Kindly ensure your billing details daily in billing section to avoid unnecessary delay in discharge process.

Take prior information regarding tentative Payment details and days of stay from your treating doctor.

Leaving hospital

You may already have an expected date of discharge from when you attended the pre-admission clinic. If not, you should receive one within 24 hours of admission. This important date and the plans will be reviewed daily.

PATIENT’S RIGHTS PATIENT’S RESPONSIBILITIES
1. Care:

  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines.
  • They have to be provided with information and access on whom to contact in a case of Emergency.
 1. Honesty in Disclosure:

  • I will be honest with my doctor & disclose my family/ medical history.
2. Confidentiality and Dignity:

  • Privacy during examination and treatment.
  • Protection from physical abuse and neglect.
  • Accommodating and respecting their special needs such as spiritual and cultural preferences.
  • Right to confidentiality about their medical condition.
 2. Treatment Compliance:

  • I will do my best to comply with my doctor’s treatment plan.
  • Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment & also follow the instructions prescribed do-at-home activities.
3. Information: The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.

  • Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
  • A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practice with utmost diligence and transparency.
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records.
  • Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemized structure of the various expenses and charges.
  • Patients have the right to information on hospital rules and regulations.
  • Information on organ donation.
 3. Intent for Health Promotion:

  • I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health.
4. Preferences:

  • Patient has the right to a seek a second opinion on his/her medical condition.
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.
 4. Transparency and Honesty:

  • I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one.
5. Right to redress:

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organization or with government health authorities.
 5. Conduct:

  • I will be respecting the doctors and medical staff caring and treating me.
  • I will abide by the hospital / facility rules.
  • I will bear the agreed expenses of the treatment that is explained to me in advance and pay my bills on time.

You may be discharged in the morning and asked to wait in the discharge lounge until you have your medicines and discharge letter and to allow you to make transport arrangements to take you home.

Other Services & Facilities:

  • Wheel Chairs and stretchers are available on request at any point from Patient Movement Service Department.
  • Lifts are available for access to higher floors in each tower.
  • There is a stand-by generator to cater to emergency services in case of breakdown of electricity.
  • Adequate drinking water and toilet facilities are available.
  • TV and telephone facilities are available for in-patients and also in all out patients waiting area.

Complaints & Grievances:

  • There will be occasions when our services will not be upto your expectations.
  • Please do not hesitate to register your complaint. It will only help us serve you better.
  • There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances.
  • Every grievance will be duly acknowledged.

General Information:

Smoking

  • SHRCL is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises.

Silence:

  • Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

Parking:

  • Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.

Responsibilities of the User:

  • The success of this charter depends on the support we receive from our users.
  • Please try to appreciate the various constraints under which the hospital is functioning.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • Please use the facilities of this hospital with care.
  • Beware of Touts.
  • Please refrain from demanding undue favors from the Staff and officials
  • Please provide useful feedback and constructive suggest